Refund Policy

Last updated 29 October 2026

Refund policy

This policy covers everything sold on Horoscope Vibes by PineSeed Pty Ltd (ABN 15 617 533 767). It is also part of our Terms and Conditions.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel and to a refund for the unused part, or to compensation for its reduced value. You are also entitled to have a minor failure fixed in a reasonable time. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or the consumer law where you live.

On top of those rights, we also refund:

• Reports and readings: if you ask within 7 days of buying and have not read past the first section.
• A report or reading that failed: if it did not finish, came out incomplete or did not match the birth details you gave, we write it again or refund it, whichever you prefer.
• Subscriptions: the unused part of the period, pro rata, if you ask within 14 days of a renewal charge.
• Vera sittings: as set out in the Vera sittings section of our Terms.

To ask for a refund, email support@horoscopevibes.com from the email address you paid with, or use the contact form. We reply within 2 business days (AEST). Refunds go back to the card you paid with; your bank may take 5 to 10 business days to show it. When we refund a purchase in full, what it paid for closes.

Cancelling a subscription

Cancel any time in Account → Plans. Cancelling stops future charges; you keep your plan until the end of the period you have paid for.